Testimonials

I had the pleasure of working with Unnathi Vashista for almost 2 years while she was the Head of Customer Experience at our organization. During this time, we collaborated closely on an initiative called "CX Mantras," a comprehensive training and education series aimed at improving our Net Promoter Score (NPS). Unnathi's leadership and vision were instrumental in the success of this initiative. She has an exceptional ability to understand customer needs and translate them into actionable strategies. Her dedication to enhancing customer experience is truly inspiring, and her innovative approach to problem-solving helped create awareness in the customer facing teams and drive higher NPS resulting in better referrals and customer feedback. Apart from being a Polyglot, Unnathi's greatest strengths include her ability to effectively resolve conflicts and deescalate challenging situations. She is a skilled facilitator, adept at conducting training sessions that are both engaging and informative. Her strong communication skills and deep empathy enable her to connect with team members and customers alike, fostering a positive and collaborative environment. Unnathi is not only a strategic thinker but also a compassionate leader who fosters a collaborative and inclusive work environment. Her ability to motivate and guide her team is commendable, and she consistently goes above and beyond to ensure the success of her projects. I highly recommend her for any project that requires a deep understanding of customer experience, strategic planning, facilitation and people leadership.